At Home Furniture & Lighting, we work hard to make getting your items home as simple and reliable as possible — whether it’s a small parcel or a full-room upgrade.

Shipping Methods

We offer two primary shipping methods tailored to the size and weight of your order.

Please note that all oversized items such as furniture, appliances & BBQs are only delivered across New Brunswick.

For out-of-provice deliveries, please contact us directly for a shipping quote at karen.lewis@theelmwoodgroup.ca

1. Standard Shipping (Small & Medium Items)

We offer shipping across Canada on a wide range of products including décor, lighting, accessories, and more.

Shipping rates are calculated based on your location at checkout.

Flat rates:

• Atlantic Canada: $19.99
  
• Ontario & Quebec: $22.99
  
• Western Canada: $29.99
  

Free shipping is available on qualifying orders:

• Atlantic Canada: orders over $149
• Ontario & Quebec: orders over $149
• Western Canada: orders over $199

2. Oversized Items (Furniture, Appliances & Large Products)

Some items require special handling and delivery due to their size and weight.

For these products:

• Local delivery (New Brunswick): Flat rate of $99
  
• Delivery is handled with extra care to ensure your item arrives safely
  

At this time, oversized items are only available for delivery within New Brunswick.

*Please note that our $99 flat rate applies to online orders only. Prices may vary on in-store purchases or during promotional in-store only offers.

Shipping Timeframes

• Flat Rate shipping via Purolator: Orders are processed and shipped next day with arrival to your door within 2-5 business days, excluding holidays. 
• Local Delivery: A team member will contact you within 1-2 business days after your order is placed to confirm the delivery time. You can request a time and date at checkout, but we cannot guarantee that these timeslots are available at the time of placing your order. A team member will confirm the time & date with you once your order is received.

Important Information Regarding Local Delivery for oversized items in NB

To ensure a smooth delivery process, customers placing orders for items over 150 pounds must follow these steps:

Provide Delivery Details

• At checkout, you will be required to complete a Delivery Information Form. This form collects any special instructions or details (e.g., accessibility requirements, preferred entry points, etc.) to help our delivery team plan effectively.

Scheduling Your Delivery

• After your order is placed, our team will contact you within 1-2 business days to confirm a delivery time and date.

Choose a Time Slot

Deliveries are scheduled during the following windows:

• AM Timeslot: 8:00 AM - 12:00 PM
• PM Timeslot: 1:00 PM - 4:00 PM

Deliveries are available Monday through Friday only. While exact delivery times cannot be guaranteed, our team strives to adhere to the chosen time slot.

Order Tracking

Keeping track of your order is easy with our comprehensive tracking options:

Flat rate Shipping (via Purolator)

• Once your order is processed, you will receive a confirmation email with a Purolator tracking number.
• Use the provided tracking number to monitor your shipment through Purolator's tracking tool.
• Your order can also be tracked via the Shop app.

Local Delivery on oversized items WITHIN NEW BRUNSWICK ONLY.

Updates on your order status are available in your account on our website, including:

• Order Confirmed
• Order Processed
• Order Has Been Shipped

You will also receive emails when every step has been completed. On the morning of your delivery, a member of our team will contact you to:

• Confirm your availability.
• Conduct a final review of your delivery information to ensure accuracy.

For any additional questions or concerns regarding order tracking, feel free to reach out to our customer service team at 1.506.854.4753 or by email karen.lewis@theelmwoodgroup.ca . We're here to help!

Important Delivery Information for OVERSIZED ITEMS IN NB

• Pathway Access: Please ensure that the delivery path to your desired location is clear and safe. Driveways must be cleared when snow is present and failure to do so will result in a delivery being denied due to safety concerns. Delivery fees are non-refundable when a delivery is denied for unsafe conditions.
• Damaged or Missing Items: Report any issues within 48 hours of delivery to arrange for a replacement, exchange or refund. Items shipped through Canada Post requiring a return will be provided a return shipment label through their Canada Post tracking number or account. For items shipped locally, a team member will plan to pick up your items at your delivery location at the earliest available delivery timeslot.
• Special Requests: Notify us at checkout or contact our team directly for any specific delivery needs at 1.506.854.4753 or by email karen.lewis@theelmwoodgroup.ca